Refund and Returns Policy

Refund and Returns Policy

Effective Date: 2025

Thank you for shopping at onlineolipopes . We want you to be completely satisfied with your purchase. If you are not satisfied, this policy outlines your rights and options for returns, refunds, and exchanges.

1. Returns Eligibility

  • Our return policy lasts 30 days from the date of delivery.

  • To be eligible for a return:

    • The item must be unused, unworn, and in the same condition that you received it.

    • The item must be returned in its original packaging.

  • Items that are non-returnable include:

    • Perishable goods (e.g., food, flowers, newspapers, magazines).

    • Intimate or sanitary products.

    • Hazardous materials, flammable liquids, or gases.

    • Gift cards and downloadable software products.

    • Certain health and personal care items.

2. Proof of Purchase

To complete your return, we require a valid receipt, order confirmation, or other proof of purchase.
Do not send your purchase back to the manufacturer unless instructed by our team.

3. Partial Refunds

Partial refunds may be granted in the following cases:

  • Books with obvious signs of use.

  • CDs, DVDs, software, or vinyl records that have been opened.

  • Any item not in its original condition, damaged, or missing parts not caused by our error.

  • Items returned more than 30 days after delivery.

4. Refunds Process

  • Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed within 7–14 business days, and a credit will be applied to your original method of payment.

5. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or credit card statement.

  2. Contact your credit card company or bank, as processing times may vary.

  3. If you still have not received your refund, please contact us at support@onlineolipopes.com.

6. Sale Items

Only regular-priced items may be refunded.
Sale or clearance items cannot be refunded.

7. Exchanges

8. Gifts

  • If the item was marked as a gift and shipped directly to you, you may receive a gift credit for the value of the return.

  • If the gift giver had the order shipped to themselves before giving it to you, we will refund the purchase to the gift giver.

9. Shipping Returns

  • To return your product, mail your item to:
    support@onlineolipopes.us

  • Customers are responsible for paying return shipping costs.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

  • For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

10. Need Help?

 

For any questions related to returns, refunds, or exchanges, please contact us:
Email: support@onlineolipopes.us
Website: https://www.onlineolipopes.us

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